Responsible Gaming at DraftKings Online Casino

At DraftKings Casino, we are deeply committed to promoting safe, responsible, and enjoyable gaming for all of our players. We believe that gambling should always be a form of entertainment — never a financial strategy or an escape from everyday life. Our responsible gaming program is built on transparency, prevention, and genuine care for every individual who chooses to play on our platform. Whether you access our services through the DraftKings casino app, via desktop, or through the DraftKings online casino directly, we provide tools and resources to help you stay in control at all times.

Our Commitment to Player Safety

Here at DraftKings Online Casino, we operate under strict regulatory oversight across all licensed jurisdictions. Our casino is legally authorized in Connecticut, Michigan, New Jersey, Pennsylvania, West Virginia, and Ontario (Canada). We work closely with state gaming authorities — including the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board, the Michigan Gaming Control Board, and iGaming Ontario — to ensure that our responsible gaming standards meet or exceed legal requirements. You must be 21 years of age or older to use our services (19+ in Ontario), and you must be physically present in one of our licensed states or provinces when playing.

Recognizing Problem Gambling

We encourage all players to be honest with themselves about their gambling habits. Problem gambling can affect anyone, and early recognition is key to getting the right support. At DraftKings Casino, we ask you to reflect on the following signs that may indicate a gambling problem:

Spending more money or time gambling than you intended
Chasing losses by placing more bets to try to recover funds
Neglecting work, family, or personal responsibilities due to gambling
Feeling anxious, irritable, or restless when not gambling
Borrowing money or selling belongings to fund your gambling activity
Hiding your gambling habits from friends or family members
Using DraftKings betting as an escape from stress or emotional difficulties

If you recognize any of these patterns in your behavior, we strongly urge you to reach out to our support team or contact a professional helpline immediately.

Responsible Gaming Tools We Provide

We offer a comprehensive suite of responsible gaming tools directly within your account on our DraftKings casino app and web platform. These tools empower you to manage your gambling activity in a way that suits your personal needs and circumstances.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period to prevent impulsive decisions.

Session Time Limits

We allow you to set maximum session durations so that you are notified when you have been playing for your chosen period. This feature is available across all game types, including slots, live dealer tables, and DraftKings jackpots.

Reality Checks

Our platform can be configured to send you periodic reminders during active gaming sessions. These notifications display the length of your current session and your net win or loss, helping you make informed decisions about whether to continue playing.

Self-Exclusion

If you feel that you need a break from gambling, we offer voluntary self-exclusion options ranging from short cooling-off periods to permanent account closures. Once self-exclusion is activated through your DraftKings Casino login portal or via our support team, we will use all reasonable means to ensure that you are not exposed to promotional materials during that period.

Account Cooling-Off and Take a Break

In addition to full self-exclusion, we provide shorter-term break options — from 24 hours to several weeks — allowing you to step away without permanently closing your account. We encourage you to use these tools proactively, not only in moments of crisis.

Protecting Underage Players

We take the prevention of underage gambling extremely seriously. Access to our DraftKings online casino is strictly limited to individuals who are 21 years of age or older (19+ in Ontario). During registration and withdrawal processes, we carry out rigorous identity verification checks to confirm your age and location. We strongly recommend that parents and guardians make use of parental control software to prevent minors from accessing any online gambling platform, including ours.

If you suspect that a minor has accessed our services, please contact us immediately through our Help Center. We will investigate and take appropriate action without delay.

Support Resources and Helplines

We want every player to know that help is always available. Our DraftKings Online Casino platform is integrated with leading responsible gaming organizations, and we actively promote access to external support services. Below are key resources available to you:

National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) — available 24/7
Gamblers Anonymous: www.gamblersanonymous.org — peer support meetings and resources
National Council on Problem Gambling (NCPG): www.ncpgambling.org
ConnexOntario (Ontario players): 1-866-531-2600
Problem Gambling Institute of Ontario: www.problemgambling.ca

You can also reach our in-house responsible gaming support team directly through the DraftKings Help Center at support.draftkings.com via live chat or the ticketing system. Our team is trained to assist you sensitively and confidentially.

Our Approach to Responsible Marketing

We are committed to ensuring that all of our promotions — including our casino bonus offers, promo codes, and loyalty rewards through Dynasty Rewards — are marketed responsibly and transparently. We do not direct gambling advertisements toward individuals who have self-excluded, those identified as vulnerable, or individuals below the legal gambling age. All DraftKings Casino bonus and DraftKings online casino bonus code promotions come with clear terms and conditions so that you always know exactly what you are agreeing to before claiming any offer.

Keeping Gambling Fun and Safe

We believe that responsible gaming is an ongoing conversation, not a one-time message. That is why our DraftKings Online Casino platform continuously invests in player education, staff training, and technology that helps us identify and respond to at-risk behavior. Our Casino Education Hub and Daily Rewards program are designed to keep gaming enjoyable and within healthy limits.

If you ever feel that your gambling is no longer fun — or if someone you care about is showing signs of a problem — please do not hesitate to reach out. We are here to help, and we will always prioritize your well-being over any commercial consideration. Together, we can ensure that your experience with us remains positive, safe, and fully within your control.

Content updated: July 21, 2026